How to add the peace of mind guarantee to your booking

• Alfa Travels’s Peace of Mind Guarantee can be purchased at the time of booking either online or by calling our reservations team on 01257 248000, or can be added on to your booking up to 14 days before your holiday departure date by calling 01257 248000.
• If you book your holiday within 14 days of travel, you are able to purchase the Peace of Mind Guarantee at the point of booking.

What the Peace of Mind Guarantee covers

Postponement

• If you are unable to travel due to illness, a hospital appointment or jury service for you or your travelling companion, you will be able to transfer your holiday to a later date.
• If you are unable to travel due to the serious illness or death of an immediate relative or travelling companion, you will be able to transfer your holiday to a later date.

Please note that if your chosen replacement holiday is more expensive, then you will have to pay any difference in cost that is due in comparison to your original holiday. The Alfa Travel Peace of Mind Guarantee is not transferable from your original date, so should you wish to have this on your re-arranged holiday, you would need to add this to your new booking.

Illness or accident in resort requiring a stay extension

• If you are taken ill or have an accident whilst in resort, we will make the arrangements to extend your stay and if you are travelling by coach, we will also make arrangements get you home once you have recovered.

How to notify us that you need to use the Peace of Mind Guarantee

Postponement

• If you are unable to travel due to illness, jury duty or a hospital appointment please email us as soon as possible at [email protected], or contact us on 01257 248000

Written proof will be required in the form of the following as appropriate for the reason for postponement;

• a doctor’s certificate or letter
• a letter from the NHS confirming a hospital appointment
• a death certificate
• a court notification of Jury duty

Illness or accident in resort requiring a stay extension

• If you have an accident or are taken ill whilst in resort, you can contact us on our emergency assistance line 01257 248040.

What if I change my mind?

If you decide you no longer wish to have the Alfa Travel Peace of Mind Guarantee on your booking, simply call us within 7 days of adding it to your booking and a full refund will be given. Please note that if you have already travelled, no refund will be due.

If you choose to travel without the Peace of Mind guarantee

If you have chosen not to take out Alfa Travel’s Peace of Mind Guarantee and you cancel your holiday, cancellation charges will apply in accordance with our terms and conditions. If you choose to travel without Alfa’s Peace of Mind Guarantee or without another form of protection, such as suitable travel insurance policy, whilst we will make every effort to assist you with arrangements, you will be required to pay for the cost of any extended stay and any transport home.

Date published – August 2024