Frequently Asked Questions

All your questions in one place

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Frequently Asked Questions

In this section we try to answer some of the frequently asked questions about Alfa Travel holidays. The questions are grouped together by category to make your search easier. If you have a question that isn’t answered here then please contact us.

Coaches

Yes All of our Alfa Travel coaches are fitted with Air Conditioning. Facilities may vary on third party coaches

We have WI-FI fitted on some of our new coaches which we use for the Elite Tours

No we do not charge extra for front seats, they are allocated on a first come first served basis

Yes All our Alfa coaches are fitted with a WC but we cannot guarantee the same of third party vehicles

No but all our seats are fully adjustable and give a good amount of leg room 

Alfa coaches have 4 steps to get on board

All the Alfa coaches can lower the front of the coach for easy access

We aim to arrive late afternoon so you have time to freshen up for your evening meal

Self Drive

Unfortunately for legal reasons we cannot allow Self Drive customers to join the coach tour excursions

Yes. Off peak ferries are included. For further details please call our reservations team on 01257 248000.

Early check in is available for a small charge (subject to availability)

By Air

Passengers must make their own way to the airport

Yes, transfers between Jersey airport and the hotel are included in the holiday price

River Cruise

The Lady Anne is not suitable for wheelchairs but other ships are accessible – please call our Reservations team on 01257 248000 for further details

Tipping is at your discretion and is not compulsory whilst on board the ship

Euros, Debit Cards and Credit cards are all accepted on board

This depends on the itinerary. The Alfa Coach and sometimes a third party coach are used for the excursions throughout the holiday. Call our Reservations team on 01257 248000 for more details.

There is no set attire, most guests choose a smart / casual approach to their clothing whilst on board. All of our River Cruises include a Captain’s Dinner when guests may wish to dress up a bit more than usual.

Others

Only Guide Dogs are allowed on board our coaches and in our hotels. Guests must notify us when making a booking if they wish to bring a Guide Dog with them.

If you have a Special Request please let us know at the time you confirm your booking. Although we cannot guarantee that we will be able to meet your request, we will always do our best to facilitate where possible.

All our Leisureplex Hotels include hairdryers in the bedrooms. Facilities at third party hotels may vary.