Coach holidays with Alfa Travel

Holiday Insurance

Welcome to the Alfa Travel & Leisureplex Hotels Client Holiday Travel Insurance underwritten by Great Lakes Insurance SE (GLISE). Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority: register number 769884.


ERGO Travel Insurance Services Ltd (ETI) carries out underwriting administration on behalf of GLISE. ETI is registered in the UK, company number 11091555. Authorised and regulated by the Financial Conduct Authority, register number 805870 and registered office: Plantation Place, 30 Fenchurch Street London, EC3M 3AJ.


Details about the extent of GLISE’s authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request.


This insurance is available only to residents of the United Kingdom who purchase their cover before they travel.

Departures in:Duration2020
British Holidays1-4 days£14
 5 days£22
 6-8 days£26
Overseas Holidays1-5 days£29
 6-14 days£38
The above premiums are inclusive of Insurance Premium Tax @ 20%.
British holidays include the Isle of Man & Northern Ireland. Overseas holidays include Jersey and Southern Ireland. Should you wish to take advantage of our Insurance please note that the premium is additional to the holiday cost and should be paid at the time you pay the deposit on your holiday.

You are not obliged to take the insurance we offer, but should you decide to insure elsewhere you must supply details of your insurer including an emergency telephone number. If you book on the internet, you should send an email quoting your Booking Reference and the name, policy number and emergency contact number of your insurer to [email protected] If you choose not to insure, we will ask you to sign a Disclaimer to confirm that you will be responsible for any costs the company may incur in helping you resolve any difficulties you may experience which would normally have been covered by a holiday insurance policy.

Demands and needs

This travel insurance Policy will suit the Demands and Needs of an individual, or group (where applicable) who have no excluded medical conditions, are travelling to countries included within the Policy terms and who wish to insure themselves against the unforeseen circumstances/events detailed within this insurance Policy. Subject to terms and conditions and maximum specified sums insured.


Please note that with effect from 17.03.20, our insurance has withdrawn cover in relation to Covid-19 and as such customers will not be able to make a claim under the policy, in the case that they are ill with Covid-19. Cover in all other circumstances remains unchanged.


We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes details of the 24 hour Emergency Assistance service, who can be contacted 24/7 365 days a year on 01403 288167.

The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the Policy Wording before booking should you wish to examine this in advance.

Health conditions

a) You are aware of any medical condition or set of circumstances that could reasonably be expected to give rise to a claim (for example the state of health of a Close Relative, Business Associate or any person on whom your travel plans depend).
b) The Insured Person whose medical condition gives rise to a claim:
1) Is receiving, or on a waiting list for, surgery, in-patient treatment or investigations in a hospital, clinic or nursing home.
2) Is travelling against any health requirements stipulated by the carrier, their handling agents or other public transport provider.
3) Is travelling against the advice of a Medical Practitioner or for the purpose of obtaining medical treatment abroad.
4) Has been given a terminal prognosis.
Please note: If you are on medication at the time of travel, Your medical condition(s) must be stable and well controlled.
If you are travelling outside of the UK You must notify the Change in Health helpline immediately if a change in health occurs (including any change to medication) between the date this policy is issued and your scheduled date of departure.

Summary of Cover - Cover limits and applicable excesses per person

Section and CoverBenefitExcess
1. Cancellation and Curtailment/Loss of Deposit

£3,000 (River Cruise Holidays)

£1,500 (Other Holidays)

£45 for holidays under £150 and £55 for holidays over £150 (£10 in respect of Loss of Deposit)

2. Travel delay and disruption

– Delay

– Abandonment after 12 hours

– Missed Departure

£20 per 12 hours (max £60)


£100 UK / £300 EU


As Per Cancellation


3. Emergency medical and repatriation expenses

– Hospital confinement benefit UK

– Hospital confinement benefit outside of UK

– Funeral expenses and body repatriation

– Emergency dental treatment

– Taxi Fares


£2,000,000 EU / £2,500 UK Only


£10 per 24 hours (max £100)


£15 per 24 hours (max £450)


£5,000 EU / £1,500 UK Only













4. Personal Accident

– Death (aged over 18)

– Death (under 18)

– Death (aged 66 or over)

– Permanent total disablement

– Loss of limb(s) or total and irrecoverable loss of sight







5. Personal effects and money

– Single Item Limit

– Valuables Limit

– Personal money

– Cash

– Loss of passport / travel documents





£200 (£50 under 18)








6. Luggage Delay

£50 per 12 hours (minimum 12 hours – max £100)


7. Personal Liability



8. Legal costs and expenses



Cooling off period


You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned to the issuer of the policy within 14 days of the date of issue or prior to travel which ever is the sooner. Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen. If you cancel your policy after 14 days no refund will be given.


How to claim


In the event of cancellation, written notice must be sent to Alfa Travel immediately. For both cancellation and all other claims you must contact the claims department by phone on 01403 288170 for a claims form which must be returned within 28 days of your cancellation or return from holiday.


PLEASE NOTE: The above is an outline of the cover provided. A policy document containing full details of what is and what is not covered will be forwarded along with your Booking Confirmation. You should read it carefully and you must inform us within 14 days if the policy is unacceptable for any reason.