There are many different opportunities at Alfa Leisureplex, from office-based positions at our Head Office in Chorley, Lancashire, to hotel staff roles across our 21 Leisureplex Hotels, to working as part of our Traffic Operations team, in Customer Care or as one of our valued Coach Drivers. We pride ourselves on offering excellent career progression opportunities across the company, for those looking to develop and further themselves within the industry.
Our 21 hotels each have a small core of permanent management staff who recruit, train and manage over 400 seasonal employees each year. Many of our seasonal staff are recruited locally to the hotels, and in addition many of our hotels can provide on-site staff accommodation, meaning that a number of staff join us from further afield, many from overseas. Our hotels are situated in the UK’s most popular resorts, across Cornwall, Somerset & Devon, the South East, Wales, Northern England and Scotland.
To see a full list of current vacancies and to apply for jobs, please visit our Leisureplex web site
Our Head Office is situated in Euxton near Chorley in Lancashire, where we employ staff in Reservations, Sales, Marketing, and other support functions such as Accounts and IT. Staff turnover at Chorley is very low, but we are always interested to hear from people who would be interested in working for us (full or part time). If you would like further details or wish to be placed on a waiting list for future vacancies, please e-mail our Human Resources Officer Sean.Keely@alfatravel.co.uk
Our transport operations are very diverse and we employ coach drivers, interchange staff and schedulers based in the North West (Preston/Chorley), North East (Bowburn), Yorkshire (Woodall), Midlands (Tamworth) and South East (Reading area) of England.
We have one position currently available at Alfa Travel. Please see below for further details:
Job Title: Customer Relations Assistant
Location: Head Office, Euxton, Chorley
Salary: £14,625 p.a. + Benefits – bonus, discounts, pension
Hours: 37.5 per week
Closing Date: 30 April 2017
Benefits: 29 Days Holiday (pro rata), Discounted Holidays, Pension
Who we are
Alfa Travel is a Coach Holiday Operator providing tours across the UK. We are one of the UK’s most respected coach holiday operators with a turnover of almost £28 million per year. Alfa Travel has two sister companies; Alfa Coaches which operates the coach fleet and Leisureplex Hotels Limited which owns 21 hotels across the UK in coastal locations. Alfa Coaches and Leisureplex are the primary providers of the coach fleet and hotel accommodation to Alfa Travel. We believe that our staff are the key to success and as such have recently become an employee owned business.
About the Job
The main purpose of the role is to provide high levels of Customer Service to clients whilst dealing with customer complaints via telephone, email and post. Where possible you must aim to resolve current issues or respond thoroughly to complaints, addressing any points raised. You must liaise with other departments and hotels as well as third party operators to fully address any complaints. You must also deal with any Special Requirements requests from clients, which are based on their individual needs. This must be done in-line with the capabilities of the hotel and in liaison with the customer.
Who are we looking for
We are looking for an individual who has excellent communication skills both over the phone and in producing written correspondence. You will be able to demonstrate organisational skill in regard to meeting specified targets. You will be a proficient user of Microsoft Office and be happy working as part of a team. Experience of working in a customer service environment would be desirable but not essential.
How to apply
If you have what it takes for this role please submit an up to date CV and covering letter, detailing why you would like to be considered for this position to Gareth Vipond via the email address below:
For more information, please download the following job description: Customer Relations Assistant Job Description
Coach Tour Drivers – PCV
We are always on the look out for dedicated PCV drivers who want to become part of the Alfa Leisureplex Group. We have vacancies across the country and are happy to receive expressions of interest via CV.
If tour work is your passion and you are interested in finding out more, please contact Tony Newton via email – firstname.lastname@example.org or telephone – 01257 248002.