The following is a summary of the Holiday Insurance policy offered by Alfa for holidays departing in 2016 and 2017.
A Special Coach Holiday Travel Insurance Scheme is available for all passengers travelling on our holidays which is arranged with ETI – International Travel Protection (the UK branch of Europäische Reiseverscherung AG) who are Licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN - www.bafin.de) and approved by the Financial Conduct Authority (FCA - www.fca.org.uk) to undertake insurance business in the UK.
Overseas holidays include Jersey and Ireland (both Northern Ireland and the Irish Republic) but not the Isle of Man. Should you wish to take advantage of our Insurance please note that the premium is additional to the holiday cost and should be paid at the time you pay the deposit on your holiday.
You are not obliged to take the insurance we offer, but should you decide to insure elsewhere you must supply details of your insurer including an emergency telephone number. If you book on the internet, you should send an email quoting your Booking Reference and the name, policy number and emergency contact number of your insurer to firstname.lastname@example.org. If you choose not to insure, we will ask you to sign a Disclaimer to confirm that you will be responsible for any costs the company may incur in helping you resolve any difficulties you may experience which would normally have been covered by a holiday insurance policy.
DEMANDS AND NEEDS
This insurance policy will suit the Demands and Needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes details of the 24 hour Emergency Assistance service, who can be contacted 24/7 365 days a year on 01403 288167..
The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the Policy Wording before booking should you wish to examine this in advance.
|Cancellation & Curtailment|
|Missed Departure/Travel Delay|
|Medical & other Expenses (including curtailment)|
|Additional Travelling Expenses - UK|
|Medical Inconvenience Benefit||
UK £10 per 24 hours up to a maximum of £100
|Personal Property/Loss of Passport|
|14 Day Refund|
You will be responsible for paying the first part of any claim under the following sections: Cancellation, Curtailment, Medical expenses including Repatriation, Additional Travel Expenses, & Holiday Abandonment:-
Please note that the excess applies to each and every incident per Insured Person/Section.
IMPORTANT – HEALTH CONDITIONS
IMPORTANT - HEALTH CONDITIONS APPLYING TO ALL TRAVEL DESTINATIONS
It is a condition that at the time of taking out this policy and between that time and your departure you must comply with each of the following:
a) Against the advice of a medical practitioner
b) For the purpose of obtaining medical treatment, or
c) If you have been given a terminal prognosis
In addition if you are travelling outside England, Scotland, Wales and Northern Ireland, the following additional conditions will apply:
You must notify the Issuer of this policy immediately of any of the conditions listed below arising between the date the policy is issued and the time of departure of the trip. We must be informed of any fact, which is likely to influence us in the acceptance, assessment or continuance of this insurance. Failure to do so may invalidate this insurance, leaving you with no right to make a claim.
The Policy contains the following General Exclusions:
You are not covered for anything caused directly or indirectly by you suffering from stress, anxiety or depression unless it has been investigated and diagnosed as such by a consultant specialising in the relevant field, who must confirm in writing at your cost that you are fit enough to take this trip.
COOLING OFF PERIOD
You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned to the issuer of the policy within 14 days of the date of issue or prior to travel which ever is the sooner. Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen. If you cancel your policy after 14 days no refund will be given.
HOW TO CLAIM
In the event of cancellation, written notice must be sent to Alfa Travel immediately. For both cancellation and all other claims you must contact the claims department by phone on 01403 288170 for a claims form which must be returned within 28 days of your cancellation or return from holiday.
Please note our Coach Holiday Travel Insurance Scheme is only available to United Kingdom, European Union and Isle of Man Residents.
Alfa Travel Limited is an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the Financial Conduct Authority. Their firm reference is 311394.
PLEASE NOTE: The above is an outline of the cover provided. A policy document containing full details of what is and what is not covered will be forwarded along with your Booking Confirmation. You should read it carefully and you must inform us within 14 days if the policy is unacceptable for any reason.