We have today been informed that Thomas Cook and Freedom Travel have gone into administration; whilst this is extremely sad news, we want to reassure you that your Alfa Travel holiday booked through Thomas Cook and Freedom Travel retail is safe.
As you can imagine, today our call centre is extremely busy with people enquiring about their holiday, so please bear with us.
What to do next if you have booked through Thomas Cook and Freedom Travel retail.
If your balance was due on or before 22nd Sept, your holiday is safe and no further action is required.
Please contact us on 01257 248061 to reissue your tickets. Alternatively, please use the form below to leave us your details and we will ensure your tickets are sent to your address.
If your balance falls due on after 23rd Sept your holiday is safe but you need to contact Alfa to make payment to us directly for your outstanding balance.
For customers who have already made payment of their balance to Thomas Cook or Freedom Travel, please contact Alfa on 01257 248061 to advise us of the value of the payment made. Please retain all receipts from your agent, until we contact you for copies.
Further information and advice from ABTA can also be found by visiting their website at; https://www.abta.com/news/thomas-cook-group
If you have paid a deposit to secure your 2020 holiday via Thomas Cook retail, your holiday is safe with Alfa.
Please contact us on 01257 248061 to provide us with your booking ref and contact details ( name, address, tel nos, email address) and we will contact you in due course to advise how and when your balance payment will be required.
Alternatively, fill out the form below.