Privacy and Client Confidentiality
Your privacy is important to us and we always do our utmost to ensure it is protected. This section describes what data we have, how we collect it, how we store it and what we do with it.
- Alfa Travel Ltd and our associated hotel company Leisureplex Ltd have a unified data processing centre and information may be shared between the two companies.
- We do not sell, rent, or share your data with any third party except as outlined in the Sharing Information section below.
- We try to minimise the personal information we keep about you to just what we need to satisfy your requirements on a particular holiday. Hence we only store personal information about your credit card, disabilities, wheelchair use and dietary requirements on individual bookings and these have to be declared to us separately for each booking you make with us.
- Under the Data Protection Act, you have a right to access the personal data we hold on you. You must make any request for access in writing and we have up to 40 days to respond. We may not respond if in doing so we would be forced to disclose to you information concerning another individual. We charge a £10 fee for this service.
The information we collect includes:
- Your name, contact details, travel preferences, special needs, disabilities and dietary requirements
- Similar information about other persons on your booking
How We Collect Your Information
The only personal data we collect is that which you provide as a result of:
- Making a purchase from us on our web site, over the telephone, in person at our offices or via a travel agent
- Requesting a brochure from us
- Participating in a sales promotion
- We may disclose your information to our suppliers so that we can provide you with your holiday services, including transfers, flight, holiday or insurance, etc. Only information that is necessary for this purpose is disclosed.
- We may disclose your information to statutory authorities where required by law.
- We may use your information for the purposes under which we are registered under the Data Protection Act and we may disclose your information to companies who carry out data processing services on our behalf.
- Some of the sensitive personal data we collect may need to be shared with insurers or health authorities in the event of an incident. For example, if you become ill and your illness is infectious, we may need to make special arrangements for you and also ensure that you do not return with the group immediately.
- We sometimes receive requests to make contact with other guests who have been met on holiday. Our policy in such cases is to forward the request to the person who is being sought but not to disclose any information to the person seeking the information.
Direct Marketing Material
- We may from time to time contact you by post or email with information on holidays and related services, brochures, offers, new products, forthcoming events or promotions.
- If you do not wish us to include you on our mailing list, please send an e-mail to
firstname.lastname@example.org and we will ensure you are not sent any further publicity material.
Cookies are files sent by web servers to web browsers, which may also be sent back to the server each time the browser requests a page from the server. Cookies are used by web servers to identify and track users as they navigate a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this website
We use both session cookies and persistent cookies on this website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
- to recognise your computer when you visit our website;
- to track you as you navigate our website;
- to enable you to book holidays on our website;
- to improve the website’s usability;
- to analyse the use of our website;
- in the administration of this website.
Third party cookies
If you access our website from an affiliate site or a site owned by a travel agency, you may also be sent third party cookies to track any booking made on our website.
Most browsers allow you to refuse to accept cookies. For example:
- in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
- in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one.
You can also delete cookies already stored on your computer:
- in Internet Explorer, you must manually delete cookie files;
- in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Doing this may have a negative impact on the usability of many websites.
If you have any questions about our cookies or this Cookies Policy, please contact us using the details on our Contact Us page.